Privacy Policy

Effective Date: 05-04-2025

At Gadgitt, your privacy and the security of your personal data are of the utmost importance. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our website (www.gadgitt.com) or engage with our services. By accessing or using our website or services, you agree to the practices described in this policy. If you do not agree with our policies and practices, you should not use our services.

1. Definitions

In this Privacy Policy:

    • “We”, “Us”, “Our” refers to Gadgitt, the brand owned and operated under Pakistani laws.

    • “You”, “Your”, “User” refers to any individual or entity that visits, accesses, or interacts with our website or purchases products from us.

    • “Personal Information” means any information that can identify an individual, directly or indirectly, such as your name, contact details, address, and payment details.

    • “Services” refers to all services provided through the Gadgitt website, including but not limited to browsing products, placing orders, creating accounts, and contacting customer support.

2. Information We Collect

We collect both personally identifiable and non-personally identifiable information when you interact with our website or services.

Personal Information:

This may include:

    • Full name

    • Email address

    • Mobile number

    • Delivery and billing addresses

    • Payment details (credit/debit card, mobile wallets — processed securely via third parties)

    • Identification documents (in case of verification or fraud investigation)

Technical & Automatically Collected Data:

We may also collect the following data through cookies or log files:

    • IP address

    • Browser type and version

    • Operating system and platform

    • Pages visited, time spent, and actions taken on our site

    • Device type and screen resolution

    • Referring URLs and timestamps

This data is used primarily for analytics, system administration, and improving user experience.

3. How We Use Your Information

We use the information collected for a variety of business purposes, including but not limited to:

    • Order Fulfillment: To process payments, ship orders, and handle returns or refunds.

    • Customer Support: To provide assistance, answer questions, and resolve complaints or disputes.

    • Marketing & Communication: To send promotional emails, SMS, or app notifications (only with your consent).

    • Account Management: To maintain your profile, order history, preferences, and wish lists.

    • Security & Fraud Prevention: To detect suspicious activity, prevent fraudulent transactions, and protect your account.

    • Analytics & Optimization: To monitor website performance, user behavior, and make product or service improvements.

    • Legal Compliance: To comply with tax laws, court orders, and government requests as applicable under Pakistani law.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

    • Consent: When you explicitly agree to receive marketing communications or provide your details voluntarily.

    • Contractual Necessity: When it’s required to deliver the products or services you have purchased.

    • Legitimate Interests: Such as improving service quality, preventing fraud, or conducting marketing analysis.

    • Legal Obligation: For compliance with laws, audits, and enforcement of legal rights.

Where required, we will obtain your consent before processing sensitive personal information or using your data for marketing purposes.

5. Sharing and Disclosure of Your Information

We do not sell, rent, or trade your personal data. However, your information may be shared with the following third parties under strict data protection agreements:

a. Service Providers

    • Payment gateways (e.g., JazzCash, EasyPaisa, Stripe, etc.)

    • Courier companies (e.g., TCS, Leopards, etc.)

    • Web hosting and cloud storage providers

    • Email or SMS marketing platforms

    • Analytics and tracking service providers

b. Legal and Regulatory Authorities

We may disclose your data if required by law, court order, or government directive under applicable Pakistani laws including but not limited to PECA 2016.

c. Business Transfers

If we undergo a merger, acquisition, or asset sale, your data may be transferred to the acquiring entity as part of that transaction, subject to confidentiality agreements.

6. International Data Transfers

Currently, we primarily operate in Pakistan. However, some of our service providers (e.g., payment processors, analytics platforms) may operate in or store data in other countries. In such cases, we ensure that your data is protected under applicable cross-border data protection standards and contractual clauses.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. These may include:

    • Essential Cookies: Required for the website to function properly.

    • Analytical Cookies: Help us understand site traffic and user behavior (e.g., Google Analytics).

    • Marketing Cookies: Help deliver personalized ads and promotions.

You may disable cookies via your browser settings. However, doing so may affect some functionalities of the website.

8. Data Security

We take comprehensive security measures to safeguard your information:

    • SSL encryption during transmission

    • Secure hosting and firewall protections

    • Two-factor authentication for backend access

    • Regular security updates and malware scans

    • Restricted access to sensitive data within our team

However, despite our best efforts, no system can be guaranteed 100% secure. You are advised to use strong passwords and remain vigilant against phishing attempts.

9. Data Retention

We retain your data for as long as necessary to fulfill the purposes outlined in this policy, or to comply with legal obligations.

Examples include:

    • Order data: Retained for 7 years for tax/legal reasons

    • Marketing data: Retained until you withdraw your consent

    • User account data: Retained as long as your account is active or until requested for deletion

Once your data is no longer required, it is either securely deleted or anonymized.

10. Your Rights and Choices

Depending on applicable law, you have the right to:

    • Access your personal data

    • Correct inaccuracies in your data

    • Request deletion of your personal information

    • Withdraw consent for marketing communications

    • Object to processing under legitimate interest grounds

    • Request data portability where applicable

To exercise your rights, please email us at support@gadgitt.com with the subject line: “Data Request – [Your Name]”.

We may verify your identity before processing such requests.

11. Data Concerning Children

Our website is not intended for children under the age of 13. We do not knowingly collect personal data from children. If we discover that a child has submitted personal data without parental consent, we will promptly delete the information.

12. Gadgitt’s Rights

Gadgitt reserves the right to:

    • Modify, update, or revise this Privacy Policy at any time without prior notice.

    • Deny service or restrict access to users who violate our Terms of Use or engage in unlawful behavior.

    • Retain user information for legitimate business purposes or legal compliance.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and where significant, you may be notified via email or site banner. Please review this page periodically for the most current version.

Your continued use of our website after any updates constitutes acceptance of the revised policy.

14. Contact Us

For any questions, concerns, or complaints regarding this Privacy Policy or your personal data, please contact us:

Gadgitt
Email: support@gadgitt.com
Phone: +92 317 4903870
Website: www.gadgitt.com

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