Warranty Policy

Effective Date: 05-04-2025

At Gadgitt, we take pride in offering premium tech gadgets that combine innovation, performance, and reliability. This Warranty Policy outlines the coverage, eligibility, limitations, and procedures related to product warranties. It is designed to protect our customers and ensure a smooth post-purchase experience in the rare event of a defect or malfunction.

Please read this document carefully to understand your rights and responsibilities as a Gadgitt customer.

1. General Warranty Terms

Our warranty applies exclusively to products purchased directly from Gadgitt’s official website (www.gadgitt.com) and covers only the original purchaser of the product. This warranty is non-transferable and subject to the conditions and eligibility criteria outlined below.

You must register your warranty claim within the stipulated time frames to ensure eligibility.

2. Warranty Registration and Claim Windows

Different issues require different timelines for warranty activation or claim filing:

Warranty Registration:
Must be completed within 48 hours of receiving the product. Failing to register within this time may void long-term repair/replacement eligibility.
Physical Damage / Wrong Product Claim:
Must be reported within 24 hours of product delivery. Delay in reporting may result in claim rejection.
Functional or Performance Issues:
Must be reported within 48 hours of delivery for a full replacement or warranty coverage.
Post 48-Hour Complaints:
Claims filed after 48 hours are eligible only for repair services, and not replacements. Repairs are offered only within the warranty validity period.

3. What the Warranty Covers

Our warranty is limited to defects that occur under normal usage conditions. Coverage includes:

Manufacturing or material defects
Non-functional or malfunctioning components
Performance degradation not caused by external damage
Product delivery damages or wrong item received (only if reported within 24 hours)

We reserve the right to inspect the product and determine the nature of the defect before approving any warranty claim.

4. What the Warranty Does Not Cover

The following types of damage or misuse are NOT covered under the Gadgitt warranty:

Accidental drops, physical abuse, or damage due to neglect
Use of incompatible fast chargers or improper charging habits
Water, moisture, fire, or electrical surge damage
Unauthorized repairs, modifications, or tampering
Normal wear and tear (e.g., cosmetic scratches, fading, etc.)
Damage occurring due to improper packaging during return
Products purchased from unauthorized resellers or distributors

All Gadgitt products undergo quality checks prior to shipping, but rare faults can still occur. These must be reported in accordance with the timelines specified above.

5. Warranty Guidelines and Conditions

To ensure a smooth claim process, please note the following terms:

The warranty applies only to the first purchaser and cannot be transferred.
A valid proof of purchase (invoice or order confirmation email) is mandatory for all claims.
Gadgitt reserves the right to repair or replace the product at its sole discretion.
Replacements may be new or refurbished but will be functionally equivalent to the original.
In case the exact product variant (e.g., color or style) is unavailable, a similar alternative will be offered.
Gadgitt covers shipping costs for verified warranty claims; however, if the issue is not covered, the customer bears return shipping.
Do not return any product unless instructed by our Warranty Support Team after verification.
Customers must package the product securely to avoid further damage during transit.
Gadgitt is not responsible for damage incurred during return shipping.
Warranty processing may take 15–20 business days, depending on product inspection and parts availability.

6. Warranty Claim Process

If you believe your product is eligible for a warranty claim, follow the steps below:

Email us at support@gadgitt.com with:
- Proof of purchase (order ID/invoice)
- Clear images or video of the defect
- Description of the issue and when it occurred
Wait for verification from our support team. If the issue is covered, we will provide return instructions.
Send the product to the designated address after getting approval from our Warranty Team.
Upon inspection, if the defect is confirmed, Gadgitt will:
- Repair the item, or
- Replace it with a similar or functionally equivalent product
If the issue is not verified, you will be required to pay the shipping fee to receive the product back.

7. Customer Responsibilities

As a customer, you are expected to:

Retain original purchase documentation
Ensure the product is used as per the manufacturer’s guidelines
Report issues promptly within the designated period
Follow all return and packaging instructions provided by Gadgitt
Keep communication with our support team professional and timely

8. Warranty Limitations

Please note the following limitations and clarifications:

Only Gadgitt-branded products purchased from our official store are covered.
Warranty support is not available for bulk/corporate orders unless explicitly stated.
Limited period warranty — duration varies per product (typically 1 to 6 months).
Gadgitt does not cover indirect losses, such as time or data loss due to malfunction.
Warranty does not apply to consumables like ear tips, charging cables, or accessories unless defective out of the box.

9. Changes to the Warranty Policy

Gadgitt reserves the right to amend, modify, or update this Warranty Policy at any time without prior notice. Any such changes will be posted on our official website (www.gadgitt.com). Your continued use of our products and services constitutes acceptance of the revised policy.

10. Contact Us for Warranty Support

If you have any questions or require assistance with a warranty claim, feel free to reach out:

Gadgitt Warranty Support
Email: support@gadgitt.com
Phone: +92 317 4903870
Website: www.gadgitt.com